The Painted Standard – Terms & Conditions of Sale
Last updated July 30th, 2026
Business Name: The Painted Standard (“we”, “us”, “our”, “the Studio” or “the Company”)
Business Location: Essex, UK
Contact Email: info@thepaintedstandard.com
These Terms & Conditions govern the use of this website, the purchase of standard products, and all commission services provided by The Painted Standard.
By accessing this website, submitting an enquiry, paying a deposit, or placing an order, you agree to these Terms.
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1. WEBSITE USE & CONDUCT
1.1 You agree to use this website lawfully and not to:
• Attempt unauthorised access
• Interfere with website functionality
• Misrepresent identity
• Engage in fraudulent or abusive behaviour
1.2 All content, imagery, branding, and written materials are the intellectual property of The Painted Standard.
1.3 Unauthorised reproduction is prohibited.
2. ORDER FORMATION & ACCEPTANCE
2.1 No order is binding until confirmed in writing by The Painted Standard.
2.2 The Studio reserves the right to:
• Refuse service
• Cancel an order prior to commencement
• Decline commissions at its discretion
2.3 Written correspondence, invoices, and digital records constitute admissible evidence of agreement.
3. STANDARD PRODUCTS (READY-TO-SHIP ITEMS)
3.1 Pricing
3.1.1 All prices are in GBP.
3.1.2 Prices may change prior to order confirmation.
3.2 Payment
3.2.1 Full payment is required at checkout unless otherwise agreed in writing.
3.2.2 Orders will not be dispatched until cleared funds are received.
3.3 Dispatch & Delivery
3.3.1 Dispatch timeframes are estimates only.
3.3.2 The Studio is not liable for courier delays.
3.3.3 Risk transfers:
• For Studio-arranged shipping: upon confirmed delivery
• For customer-arranged shipping: upon collection
3.3.4 Tracking information will be provided where applicable.
3.4 Returns (Standard Products Only)
3.4.1 Customers may cancel standard product purchases within 14 days of delivery under the Consumer Contracts Regulations 2013.
3.4.2 Returned items must be:
• Unused
• In original condition
• Securely packaged
3.4.3 Return postage is the customer’s responsibility unless goods are faulty.
3.4.4 Refunds will be processed within 14 days of returned item inspection.
4. COMMISSION SERVICES (BESPOKE WORK)
4.1 Deposit & Booking
4.1.1 A 50% non-refundable deposit secures a commission slot.
4.1.2 Work will not commence until deposit payment is cleared.
4.1.3 The deposit covers:
• Studio time allocation
• Planning
• Materials preparation
• Opportunity cost
4.2 Scope & Approval
4.2.1 The commission brief, price, and expected level of finish will be confirmed in writing.
4.2.2 Any requested changes after confirmation may:
• Incur additional charges
• Extend lead times
• Be declined at Studio discretion
4.2.3 Client silence following progress updates may be treated as tacit approval if no concerns are raised within a reasonable timeframe.
4.3 Lead Times
4.3.1 Estimated completion times are indicative only and not guaranteed.
4.3.2 Completion dates may be affected by:
• Scope changes
• Client delays
• Model supply
• Illness
• Force majeure events
4.3.3 Time is not of the essence unless explicitly agreed in writing.
4.4 Artistic Interpretation
4.4.1 The Studio retains full creative discretion within the agreed brief.
4.4.2 Minor stylistic interpretation, tonal variation, or deviation from reference images does not constitute defect or breach.
4.4.3 Exact colour matching to third-party studios or digital images is not guaranteed.
4.4.4 Payment of the final balance constitutes acceptance of the work.
4.5 Final Payment
4.5.1 The remaining balance is due upon completion notice.
4.5.2 No item will be released or dispatched until full cleared payment is received.
4.6 Late Payment & Abandonment
4.6.1 If final payment is not received within 7 days of completion notice, dispatch will be withheld.
4.6.2 If payment is not received within 30 days and reasonable reminders have been issued:
4.6.3 The commission will be deemed abandoned after written notice has been given.
4.6.4 The Studio reserves the right to:
• Resell
• Dismantle
• Repaint
• Dispose of
the item to recover losses.
4.6.5 The deposit will be retained.
4.7 Photography & Portfolio
4.7.1 Unless otherwise agreed in writing, The Painted Standard reserves the right to photograph completed work and use those images for:
Portfolio
Website
Social media
Marketing
4.7.2 Customer information will never be disclosed without permission.
4.7.3 The client retains ownership of their original intellectual property where applicable. The Studio retains copyright in photographs it produces.
5. CHARGEBACKS & PAYMENT DISPUTES
5.1 If a client initiates a chargeback or payment dispute without first attempting resolution in writing:
5.1.1 The Studio reserves the right to provide:
• Written agreements
• Invoices
• Progress images
• Completion images
• Delivery confirmation
• Correspondence
to the payment provider or financial institution.
5.2 Fraudulent or unjustified chargebacks may result in:
• Recovery of associated costs
• Legal action
• Debt recovery proceedings
6. CLIENT-SUPPLIED MODELS
6.1 Where models are supplied by the client:
6.1.1 The Studio is not responsible for:
• Structural weaknesses
• Poor prior assembly
• Resin warping
• Hidden defects
• Damage during disassembly
6.2 Damage arising from inherent model flaws is not the Studio’s liability.
7. SHIPPING & TRANSFER OF RISK
7.1 All items are securely packaged.
7.2 Risk transfers:
• For Studio-arranged shipping: upon confirmed delivery to the address provided.
• For client-arranged shipping: upon collection
7.3 The Studio is not liable for courier negligence but will assist in reasonable claim processes.
7.4 Insurance upgrades must be requested prior to dispatch.
8. LIMITATION OF LIABILITY
8.1 To the fullest extent permitted by law:
8.1.1 The Studio’s total liability shall not exceed the total amount paid for the relevant order.
8.1.2 The Studio shall not be liable for:
• Indirect loss
• Consequential loss
• Loss of profits
• Loss of opportunity
• Disappointment
8.3 Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot legally be excluded
9. SAFETY NOTICE
9.1 All products are collector display items and not toys.
9.2 Products may contain:
• Small detachable parts
• Sharp components
• Fragile elements
9.3 Items are not suitable for children under 14 years of age.
9.4 The Studio accepts no liability for injury resulting from misuse, modification, or improper handling after delivery.
10. MISREPRESENTATION & FALSE CLAIMS
Knowingly false or malicious allegations of misconduct, fraud, unsafe packaging, or malicious damage may result in:
• Legal action
• Reporting to relevant authorities
• Recovery of associated costs
11. FORCE MAJEURE
The Studio shall not be liable for failure or delay resulting from events beyond reasonable control including but not limited to:
• Illness
• Supply chain disruption
• Postal strikes
• Natural events
12. ENTIRE AGREEMENT
These Terms constitute the entire agreement between parties and supersede all prior discussions or representations.
13.CONSUMER RIGHTS
13.1 Standard products are subject to statutory cancellation and refund rights.
13.2 Commissioned and personalised items are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013 once work has commenced.
14. SEVERABILITY
If any provision is deemed unenforceable, remaining provisions remain valid.
15. GOVERNING LAW
These Terms are governed by the laws of England and Wales.